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COVID-19 Coronavirus Update

COVID-19 – Updates from Golf South West

Due to the current situation with COVID-19 and the effect it is having on travel around the World, we have set up this page. It will be updated regularly with our most recent communications. If you are booked into travel with us, we will do everything we can to rearrange your dates or issue you with a credit to rebook with us. As a small, family-run business, we would ask that, if at all possible, you opt for rebooking, rather than a refund. We also understand at this difficult time that there are situations where this is not possible. Please discuss this with your representative.

We are working to contact every group organiser who have tours booked in the affected months. As we have a number of individuals to get in touch with, we will be working chronologically. Response to emails may be slower than usual at this difficult time.

Venue Updates

The South West remains the area with the least cases in the UK. But, as recommended by the government, many of our venues have taken further action to prevent the spread of this virus. Below is a list of the venues that have notified us of closures or restrictions.

Brend Hotel Group – Closed until 2nd July 2020

Burnham & Berrow – Closed to visitors until 1st July 2020

Bath Golf Club – Closed to visitors until 1st July 2020

All our venues will be closed while the lock down is active. Short term closures will not be mentioned above as the lock down will cover these.

Update 23rd June

It has been confirmed by the government today that the re opening of hotels, bars & restaurants can commence. Guests will be restricted to 2 households maximum in any accommodation type.

Our early translation of this is –
Twin Rooms/Double will be okay
Triple Rooms (if guests are from 3 or more households) will not be okay
Self-catering and lodges/apartments that hold more than 2 people will also need to be of maximum 2 different households.

Food at the restaurants and drinks at the bar will be table service at all hotels.

No buffet breakfasts will be served.

The advised distancing rule of 1 metre will be in place for quite some time. Some courses and hotels will make it a local rule to stay 2 metres apart. Please obey these commands.

We will be in touch with all bookings, and dealing with everyone case by case. We hope that we can get you back on the road playing your favourite courses soon!

Update 26th May

The government have allowed non-essential shops to open on the 15th June. Many of our hotels are still planning to reopen ASAP, the 4th July is the current benchmark.

We are expecting restrictions to still be in place, but we will continue to treat each group case by case.

Update 22nd May

We have prepared for travel to resume, if you have a booking with us please view our payment plan. This has been added to our T&Cs

Update 11th May

On the 10th May the PM announced a plan for life to slow return to normal. Although, found to be confusing for many of us, it is clear for the golf travel industry.

Hotels and hospitality will not be resuming until 1st July at the earliest. This means that all tours due to travel before 1st July will not go ahead as planned.

Golf Courses will be reopen from 13th May. However, strict guidelines to be followed. Advice can be found on the England Golf website.

We will of course be contacting those due to travel before July to discuss their options.

Update 17th April

Lock down to be extended until 8th May. During this time all venues will be closed. Individual venues may choose to extend their closure, we will notify all groups that these closures concern.

Please continue to follow the government guidelines, the sooner we all do the sooner we can return to normal

Update 24th March

Due to last nights announcement from the PM. All golf courses and hotels will be forced to close for a minimum period of 3 weeks.

We will be contacting those groups travelling within that time to re book for a later date.

Please continue to follow the guidelines set out by the government.

Update 20th March

Coronavirus Update – Busy end to the year!

As you can imagine the last week or so has been an extremely busy time for us, so we apologise for not being in touch to follow up your enquiry & quotes.

The priority has been for us to deal with the booking we have in place over the next few months.

These groups have either been opting to go ahead as planned or to move to later in the year (September & October).

The reason I’m emailing today is because it has become evident that most of the availability for September and October will be taken up. So, if you are still planning to travel to the South West this year, it would be wise to start looking at your options.

We understand that there is a lot of uncertainty to when the UK will be over this pandemic. As a result, we have decided to cut our deposits down to £1pp for stay & play resort venues & between £5-£10 per person for tours.

We are currently working closely without venues to provide some deals for November – February as these months will likely be an overflow for Sept & Oct.

If you have any questions or would like for us to check availability on some new dates for you, please let me know.

As always, the health of our customers is priority so please continue to follow the government advise and keep washing those hands!

 

Update 16th March

Important Information: Coronavirus Travel Advice

The health and happiness of our customers is our top priority, and we are doing everything we can to assist those who are due to travel in the near future.

We are currently contacting all customers travelling up until the 1st June to discuss their options.

Each booking will be handled on a case-by-case basis; however, options will include amending your booking, changing your dates or continuing as planned.

We are making contact in order of departure date, but we are experiencing a high volume of calls at the moment, so rest assured you will be contacted over the coming days and weeks as we prioritise those travelling in the next few weeks.

For customers travelling after 1st June, we are continuing to monitor the situation and are following the guidelines set out by WHO and the Department of Health. Should anything change that directly affects your tour, we will be in touch as soon as possible.

We thank you for your patience during this time.