Mercure Exeter Southgate Hotel

General FAQs

• Who are Golf South West?

  Founded in 2015, we are the West Country golf travel specialists. We provide our clients with bespoke golf tours and stay & play golf packages for small groups and golf societies alike.

  We work closely with our venues to ensure our customers receive the best value available for golf travel within the West Country.

  Our expert team are on hand to ensure you receive the very best service, choice and advice when planning your next golf break.

• Which regions are covered by Golf South West?

  Golf South West is the West Country’s premier golf tour operator covering the regions of Cornwall, Devon, Somerset, Bristol, Gloucestershire and Dorset.

  We also work with selected, popular golf resorts across the UK including those under the management of Marriott, plus 4 time Ryder Cup host The Belfry, Celtic Manor and many more.

  If you are planning a golf break, we are the only call you need to make.

• What is the best way to get in touch?

  We are available by phone 0117 256 5966 (Monday – Friday, 9am to 5pm), WhatsApp, email, enquiry form or via social media channels.

• Why choose Golf South West as your tour operator?

  GSW is run by golfers and endorsed by golf professionals across the South West of the UK.

  We are a fully insured, experienced and recommended golf tour operator, who are backed by Protected Trust Services, meaning your booking is secured and safe. We offer tours to an exclusive and unrivalled selection of venues across the South West of England and Wales, including some courses which can be tricky to access. We are also proud members of Golf Tourism England and IAGTO, who only work with only the best and most reputable companies in the industry.

  You can rest assured that as a client of Golf South West you will not only receive the best service, advice and choice, but you will also find the best value golf breaks in available in Cornwall, Devon, Bristol, Dorset, Somerset and many more!

• What is Protected Trust Services?

  Protected Trust Services Limited (PTS) provides security for client and consumer funds through market-leading software and innovative management. PTS prides itself on customer service, flexible thinking and cost-effective solutions for its members.

  PTS offers a unique and comprehensive solution for businesses to trade through a secure trust account using a performance-enhancing software system developed by PTS.

  Protected Trust Services guarantee 100% financial protection to the consumer, ensuring total consumer confidence.

  Any bookings made via Golf South West Ltd from the 1st July 2021 are protected under the PTS Trust. Bookings made before this date will continue to be processed through our original system. If you have booked with us before, please ensure you have the up-to-date bank details to make your payments. If you are unsure, please speak to your Golf South West representative.

  View the PTS brochure for more information on the protection this affords you as a client of Golf South West.

• How do GSW keep money safe?

  We are extremely proud of the service we provide and a large part of this is ensuring our client’s money is safe. Our practices comply with the 2018 package travel directive meaning that your money is safe with both ourselves and the venues your choose to visit.

  The money for your golf break is paid into a trust account run by an independent partner, so you have peace of mind that no matter what happens, your money is being looked after.

• What happens if we can’t go on our planned trip?

  Deposits are non-refundable, but they are transferable to a new date or break. We aim to be as flexible as possible and will treat each situation on a case by case basis.

• Can we make changes to our break?

  Managing a group can be a thankless task and changes to the group leading up to your break are an accepted element. We make changes as stress free as possible (just see our reviews for evidence of this!). Changes can be made up to 6 weeks prior to your break. Some changes are unavoidable so for legitimate reasons we will endeavour to make last minute changes after this period, but as we would have paid our venues at this point, this would be at the discretion of the venue(s) you are visiting.

• How are package prices displayed on our website?

  Prices on our our website are displayed in two ways. The first is on our Resort pages where pricing tables show the from prices for low, mid and high season golf stay and play package rates at golf resort venues.

  The second is on our example tour package pages. There are often 4 prices shown here, two for low season and two for high season. The struck through price typically shows the highest price the tour can be and is often active over weekends in that season. The offer price is typically a mid week price.

  Every tour quote we offer is bespoke and will vary based on a number of factors including the date, availability, group size, room type, time of day for the tee time, etc… Our package pricing is a guide to the cost of the package and is not a firm price. Please enquire for an exact cost.

  We aim to provide as accurate a price as possible and therefore try to avoid using shoulder/mid season pricing or twilight green fee rates when displaying rates. You may find an intermediate price for breaks in months of April & October at certain venues.